Intermittent query errors observed in scheduled reports
Monitoring - Fix and additional logging was implemented recently. No issues were reported during scheduled report runs today.
Dec 19, 2025 - 21:11 UTC
Update - The unspecified query error is primarily occurring during the peak scheduled report window from 7-11am Eastern. If you are experiencing this issue, it is recommended to move the schedule to earlier or later in the day.
Dec 18, 2025 - 21:40 UTC
Investigating - We are investigating intermittent issues with scheduled reports that result in an unspecified query error for some or all visuals, primary in US-WEST2.
Dec 18, 2025 - 14:50 UTC
Uptime over the past 90 days. View historical uptime.
MySql Database Operational
90 days ago
100.0 % uptime
Today
APAC Northeast Operational
APAC Southeast Operational
APAC - Seoul Operational
90 days ago
100.0 % uptime
Today
APAC South - Mumbai Operational
90 days ago
100.0 % uptime
Today
Canada Operational
EU Frankfurt Operational
EU Ireland Operational
EU London Operational
EU - Zurich Operational
90 days ago
100.0 % uptime
Today
US East Operational
US West Operational
Dashboard Operational
90 days ago
100.0 % uptime
Today
APAC Northeast Operational
APAC Southeast Operational
APAC - Seoul Operational
90 days ago
100.0 % uptime
Today
APAC South - Mumbai Operational
90 days ago
100.0 % uptime
Today
Canada Operational
EU Frankfurt Operational
EU Ireland Operational
EU - Zurich Operational
90 days ago
100.0 % uptime
Today
US East Operational
US West Operational
PureInsights Business Intelligence Operational
90 days ago
100.0 % uptime
Today
APAC Northeast Operational
APAC Southeast Operational
APAC South - Mumbai Operational
90 days ago
100.0 % uptime
Today
APAC - Seoul Operational
90 days ago
100.0 % uptime
Today
Canada Operational
EU Frankfurt Operational
EU Ireland Operational
EU London Operational
EU - Zurich Operational
90 days ago
100.0 % uptime
Today
US East Operational
US West Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 20, 2025

No incidents reported today.

Dec 19, 2025

Unresolved incident: Intermittent query errors observed in scheduled reports.

Dec 18, 2025
Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Session Summary Streaming Missing Data
Resolved - This incident has been resolved.
Dec 11, 19:41 UTC
Monitoring - A fix has been released and we are monitoring the results
Dec 11, 18:33 UTC
Identified - We have identified the issue and will be deploying a fix within the hour. Please note that this will not recover any missing sessions; it will only affect new sessions.
Dec 11, 17:14 UTC
Investigating - We are currently investigating this issue
Dec 11, 16:32 UTC
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

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