All Systems Operational

Uptime over the past 90 days. View historical uptime.
MySql Database Operational
90 days ago
99.9 % uptime
Today
APAC Northeast Operational
APAC Southeast Operational
APAC - Seoul Operational
90 days ago
99.9 % uptime
Today
APAC South - Mumbai Operational
90 days ago
99.9 % uptime
Today
Canada Operational
EU Frankfurt Operational
EU Ireland Operational
EU London Operational
EU - Zurich Operational
90 days ago
99.9 % uptime
Today
US East Operational
US West Operational
Dashboard Operational
90 days ago
100.0 % uptime
Today
APAC Northeast Operational
APAC Southeast Operational
APAC - Seoul Operational
90 days ago
100.0 % uptime
Today
APAC South - Mumbai Operational
90 days ago
100.0 % uptime
Today
Canada Operational
EU Frankfurt Operational
EU Ireland Operational
EU - Zurich Operational
90 days ago
100.0 % uptime
Today
US East Operational
US West Operational
PureInsights Business Intelligence Operational
90 days ago
99.9 % uptime
Today
APAC Northeast Operational
APAC Southeast Operational
APAC South - Mumbai Operational
90 days ago
99.9 % uptime
Today
APAC - Seoul Operational
90 days ago
99.9 % uptime
Today
Canada Operational
EU Frankfurt Operational
EU Ireland Operational
EU London Operational
EU - Zurich Operational
90 days ago
99.9 % uptime
Today
US East Operational
US West Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 7, 2025

No incidents reported today.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.

Aug 4, 2025

No incidents reported.

Aug 3, 2025

No incidents reported.

Aug 2, 2025

No incidents reported.

Aug 1, 2025
Conversation Attribute Length Enforcement
Completed - The scheduled maintenance has been completed.
Aug 1, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 12:00 UTC
Scheduled - As first announced on January 21,2025

Starting August 1st, 2025, PureInsights will start to follow Genesys Cloud attribute supported length conventions. From this page, attribute data in Genesys Cloud is limited to 1024 characters.  We were able to support values longer then 1024 using a Genesys Cloud API that returned the full length but there were scenarios where that API can't be used when we need to resync data from Genesys Cloud and the API used to resync will only return the first 1024 characters.  This would cause issues where attribute data in the conversation_attributes table might be suddenly truncated. 

If reporting on conversation_attributes longer then 1024 characters is needed, it is recommended to break those attributes up into multiple attributes. 

This attribute limit will proactively be in place for new PureInsights orgs onboarded after January 15th 2025 and will be expanded to all customers in August.  Currently there are no plans to truncate existing attribute values for data already synced from Genesys Cloud prior to August 1st 2025.
Jul 18, 13:40 UTC
Jul 31, 2025

No incidents reported.

Jul 30, 2025

No incidents reported.

Jul 29, 2025

No incidents reported.

Jul 28, 2025

No incidents reported.

Jul 27, 2025

No incidents reported.

Jul 26, 2025

No incidents reported.

Jul 25, 2025

No incidents reported.

Jul 24, 2025

No incidents reported.

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