All Systems Operational

Uptime over the past 90 days. View historical uptime.
PureInsights Business Intelligence Operational
APAC Japan Operational
APAC Sydney Operational
APAC Mumbai Operational
APAC Seoul Operational
Canada Operational
EU Frankfurt Operational
EU Ireland Operational
EU London Operational
EU Zurich Operational
US East Operational
US West Operational
MySQL Database Operational
APAC Japan Operational
APAC Sydney Operational
APAC Mumbai Operational
APAC Seoul Operational
Canada Operational
EU Frankfurt Operational
EU Ireland Operational
EU London Operational
EU Zurich Operational
US East Operational
US West Operational
Legacy Dashboard Operational
APAC Japan Operational
APAC Sydney Operational
APAC Mumbai Operational
APAC Seoul Operational
Canada Operational
EU Frankfurt Operational
EU Ireland Operational
EU London Operational
US East Operational
EU Zurich Operational
US West Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 19, 2026

Status Page Migration
Completed - The scheduled maintenance has been completed.
Oct 19, 12:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 12:43 UTC
Scheduled - We are undergoing a status page migration. You likely saw emails about confirming your subscriptions. We are currently stuck transferring DNS to the new page, if you would like to confirm your subscription the current status page is located at https://pureinsights.statuspage.io/
Oct 16, 12:42 UTC

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

Errors in Segments and wfm_planning_group_route_path_configuration
Resolved - The issue affecting some reports and SQL queries that use conversation segment data or the WFM planning group route path configuration table has been resolved.

Impact: Only some customers were affected. Environments that needed a refresh have been updated.

Action: Retry your reports or queries. No need to contact Support unless failures continue after retrying.
Oct 16, 13:06 UTC
Update - We are continuing to work on a fix for this issue.
Oct 16, 12:08 UTC
Identified - Some reports and SQL queries that use conversation segment data or the WFM planning group route path configuration table may fail with a “stale view” or similar error after a recent data update.

Impact: Not all customers are affected. Where this applies, the affected reports or queries may not run until your environment is refreshed.

Action: Wait until we mark this incident resolved, then retry. No need to contact Support we are addressing affected environments systematically. We have a fix in progress.
Oct 15, 11:32 UTC

Oct 15, 2026

Oct 14, 2026

No incidents reported.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

No incidents reported.

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